FAQ's

Q: What mental health conditions does Better Mental Health Services, PLLC treat?

A: Many! We see clients for depression (MDD), bipolar depression, anxiety, panic disorders, bipolar disorder, obsessive compulsive disorder (OCD), attention deficit hyperactivity disorder (ADHD), personality disorders, schizophrenia, and more. You do not need a prior diagnosis to be seen. Whether you’re feeling sad, hopeless, tired, stuck, experiencing troubling emotions or behaviors, constant worry, impending doom, sleepless nights, strained relationships, mental or emotional exhaustion—you name it—Better MHS is here to help make your days BETTER. 

Q: Do I need a referral to be seen?

A: No, in most cases a referral is not needed from your primary care provider (PCP) to schedule with us. We do suggest you do a provider check with your insurance company prior to scheduling to make sure Better Mental Health Services, PLLC/Dr. Kellie Bement are in-network for you. 

Q: I haven’t actually been diagnosed with a psychiatric condition in the past. Can I still make an appointment?

A: Yes! Part of what we do at Better Mental Health Services, PLLC is evaluate for, diagnose and treat mental health conditions. 

Q: How much do appointments cost?

A: Short answer-it depends. The amount clients may be charged/owe depends on what type of health insurance you have (carrier, HMO versus PPO, high deductible, etc.) and what services are rendered to you. If you are concerned about out-of-pocket costs, you may request a Good Faith Estimate prior to receiving services. Better Mental Health Services, PLLC does not have a sliding-scale/reduced-fee schedule, however, we do accept payment plans if needed. 

Q: Do I have to be seen in person?

A: No. Better offers telehealth services for clients living in the state of Iowa. However, there may be some circumstances where telehealth clients may be required to make at least one in-person visit per year. Clients who wish to be seen by telehealth must have a reliable internet connection and ability to competently use telehealth platforms. 

Q: How does telehealth work? 

A: Prior to your appointment, you will receive an email link to your appointment. When it is time for your appointment, just click this link and you will be connected to the secure audio-video visit platform. Your provider will log in/appear at your appointment time. When the visit is complete, your provider will close the session, ending the connection. 

Q: How long will my appointments take?

A: Initial or “intake” appointments are scheduled for 1 hour. Actual appointment time may be shorter or longer depending on your history and needs. Follow-up appointments are generally scheduled for 30 minutes. Again, actual visit time will vary depending on your progress and needs.